Return Policy
PRODUCT RETURNS
If the customer has taken over the goods and canceled the purchase, he must return the goods to the company within 14 days from the day of receipt at the address. After the period of 14 days, the company is not obliged to accept the returned goods.
The company must make the refund no later than 14 days after receiving the goods.
For goods purchased with a Gift Card, and in case of return, the company must provide a new Gift Card of the same value.
Returned products must be unused and undamaged. The customer must carefully read the instructions and rules for returning the goods and write them on the return form provided with the goods. We consider returns if:
- the product is not damaged
- the product does not smell of cigarettes, perfumes, food, sweat, etc.
- All decals are still attached and there are no signs of any attempt to move them
- the product has no traces of make-up, deodorant, fake / spray-yellow or any other stains
- the product is free of pet hair
Along with the returned product, you must send a copy of the original invoice and fill out the return form that you received in the product package.
If it is a replacement, the buyer will be obliged to pay the shipping cost of 5 EUR when picking up the package again (we send by GLS).
The cost of returning the goods is borne by the buyer. We recommend that the package be sent by Croatian Post, registered mail.
Send the parcel to the following address:
MARTINA BOSS d.o.o .
Domobranska 1
10370 Dugo selo
We do not accept orders with postal payment for returned products!
If the customer sends the item/s to be exchanged for a different size, color or model, the company will send the item requested as soon as possible. If there is a difference in price, the company will charge the difference to the customer when picking up the shipment. If, on the other hand, the company owes the customer, the company will return the difference to the customer's IBAN or will deduct that amount from the delivery amount, which is 5 EUR.
Martina Boss d.o.o. responds to actual factory errors of purchased products in the online store martinaboss.store. If the customer has any complaint based on Article 10 of the Law on Consumer Protection, please inform us at info@martinaboss.store.
If the consumer receives goods with an error or received an item that he did not order, it is necessary to send an email to info@martinaboss.store with a photo showing the incorrect item (whether it is a mistake or an incorrectly sent item). The merchant undertakes to respond to the inquiry within 7 days, examine the photos showing the error and, if the complaint is justified, to order the collection of the goods at his own expense and the delivery of new goods also at the company's expense.
The consumer (buyer) is obliged to properly and safely pack the goods and, in agreement with the company, hand them over to the GLS delivery man.
After we receive your package, it takes a few working days to review and process it. If the returned products do not comply with the regulations, we will immediately contact your email address. If the products were returned in accordance with our regulations, we will contact your email address with the notification that the refund has been made. Refunds are made via the CorvusPay system for orders paid by card or transactionally to your IBAN for orders paid upon pickup.